Spa Etiquette

Cancellations & Spa Policies

Please notify us 24 hours in advance if you need to cancel an appointment.  For parties of six or more, please notify us 72 hours in advance of any cancellation.  Unless we receive this advance notice of cancellation, you will be billed for cost of treatments not used.  Prices are subject to change.

Appointments

Spa appointments can be made at the Fitness Center location during business hours. Appointments cannot be extended due to late arrivals.  We encourage you to book your spa appointments in advance in order to ensure availability.

Arrival Time

Please arrive 10 minutes before your scheduled appointment.  Your timely arrival helps us to ensure that all scheduled clients will receive the full benefit of the services they reserved.  
Appointments cannot be extended due to late arrivals.

Mothers-To-Be

Please note that any heat treatments and some spa facilities are not suitable for mothers-to-be.  We highly recommend that you consult with your doctor prior to your spa visit.

Spa Attire

We recommend dressing comfortably for your visit to the spa.  Valuable items should be left in your room.  We cannot be responsible for loss or damage of personal belongings.

Health Considerations

Please inform us of any medical conditions or special needs prior to your treatment.  If you are pregnant or have high blood pressure, avoid any heat treatments.  Skin care procedures have specific contraindications related to pregnancy and prescription drugs.

Gratuities

Gratuities are NOT included in the price of spa treatments or gift certificates. All gratuities are at the client’s discretion.

Returns

Products returned within seven days with receipt will be issued a full refund.  However, credit will be issued for products returned within seven days without a receipt. All gift certificate sales are final.